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Account Manager - Brands

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The Account Manager is the owner and primary account contact responsible for ensuring a successful, long term, profitable relationship with large brand clients.

The Role:

• Drive and lead the successful launch of each proposition for the nominated accounts
• Work closely with the internal teams to ensure successful delivery
• Help prepare KPI's and ensure that expectations which have been set are achieved on a monthly basis
• Manage the day to day relationships with the accounts and any third parties to successfully achieve the KPI's.
• Ensure that all parts of the account are aware of the mobile CRM program by running training sessions to appropriate stakeholders
• Provide weekly results to help key stakeholders in the account understand the performance of the program
• Promote and evangelise the propositions to other parts of the account to develop advocacy, create ambassadors and uncover opportunities to grow the scope of the services
• Identify key personnel /departments that can help develop and grow the relationship e.g. sales, marketing, distribution etc
• Work on the evolution of the program to ensure longevity of relationship and widen the account and relationship
• Market analysis to help us understand the competition and future developments in the mobile channel
• Once a month present the findings and program performance
• Identify potential leads in the account and upsell
• Support Pre-sales and sales team on proposals
• Support sales during meetings as the expert in the mCRM space
• Manage customer roadmap (when as part of the initial contract)
• Be the internal customer to product team, promoting customer needs

Experience required:

• Confident and clear presentation skills
• Mobile service provider, media owner or digital media agency background
• Ability to simplify complex technical concepts to non-technical customers
• Create comprehensive business models
• Strong leadership skills to manage and develop the relationship at all levels e.g. Group head to marketing executive level
• Excellent account management experience

Location: London