Customer Services Manager

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About the company:

 A leading global provider of security and identity solutions. 

Description:

 The role holder will have responsibility for a customer service team of 16 spread across Europe.  The position reports into the Divisional Managing Director. Duties and responsibilities:

• Manage the Customer Service team and ensure service targets and customer expectations are exceeded
• Implement continual improvement processes across the EMEA Customer Services function
• Act with autonomy and create a best in class customer service ethos and environment
• Act as the initial escalation point in EMEA

Candidate Requirements:

• Experience in working with and developing the customer support function in an international high tech environment is a must
• Remote International people management experience
• You must be very customer oriented and capable of leading and managing a group of people in a high stress environment
• Capable to control the cost side and does regular financial analysis exercises
• Communicative, being a leader, to the point and hands on
• Commercially driven, technical affinity, customer focused

Final Statement:

 You would be joining a very successful and growing global organisation known for it’s quality product and with a strong track record across multiple markets.