Summary:
This role bridges the gap between sales, product innovation and technical delivery to enable the creation and launch of compelling loyalty products and propositions. This role will actively support the sales team to grow our business, by answering RFPs and pitching for our products.
Responsibilities:
- Develop the existing loyalty propositions
- Prepare all necessary material to support the sales team - customization of our propositions to clients
- Support sales during meetings as the expert in loyalty programs
- Present loyalty solutions to CMO, Directors, etc.
- Organize workshops with clients to better understand their need, in order to have a proposal with optimal impact
- Manage workshops with clients in order to define the product to launch
- From our standard business models, you will have to work closely with the Analyst and Sales teams to customize financial commercials for our clients
- Define KPIs, SLAs for the proposition
- To chair regular communications and face to face meetings with the client, on the progress of the projects and risk mitigation, as well as resolving conflicts
- Manage the delivery of the proposition until an Account Manager takes over
- Coordinate all communication with the client
Required Experience & Qualifications:
- Understanding of how loyalty programs function
- Business modeling
- PowerPoint presentation skills with a confident and clear style
- Strong marketing and loyalty experience
- Strong leadership skills to manage and develop the relationship at all levels e.g. CMO to marketing manager level
- Crisis management - able to deal with obstacles and challenges
- Strong numerate background to support the following areas: negotiation, business modeling, commercial discussions and presenting analysis/insights
- Strong communication skills - written, verbal and able to present solutions
- Product Management comprehension
- Mobile operator background a plus
- Marketing and loyalty experience
- Ability to simplify complex technical concepts to non-technical customers
- Create comprehensive business models
- An additional European language would be a plus
Location: London, UK